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How We Protect Your Privacy

We collect only the account and payment data needed to run your wallet, verify withdrawals and keep your session secure.

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totowayang How We Protect Your Privacy
PRIVACY HELP CHANNELS

Reach Us About Your Data

If you have questions about how your information is stored, want a copy of your data or need something corrected, reach out through any of the channels below. Our team handles privacy-related requests as a priority so your account stays accurate and under your control.

Live Chat Open the chat widget from any page on the site. Let the agent know your query is about privacy or data access, and they will route you to the right team. Most data queries are acknowledged within the same session.
Email Send your privacy request to the address listed in your account dashboard. Include your registered username and specify whether you want a data export, correction or deletion. We aim to respond within a reasonable timeframe.
Account Settings Log in, head to the privacy section inside your profile and toggle optional data-sharing preferences yourself. Changes to marketing consent and cookie preferences take effect immediately without needing to wait for agent confirmation.
DATA HANDLING PRACTICES

How We Keep Your Information Safe

Every layer of your account — from the lobby session to withdrawal verification — is designed so that personal data stays compartmentalised and access-controlled. Below is a breakdown of the specific practices we follow to protect your privacy across different touchpoints.

Encrypted Storage

Personal identifiers and payment references are stored using encryption at rest. Even internal systems that process your DANA or OVO transactions reference tokenised identifiers rather than raw wallet numbers, reducing exposure if any single system is compromised.

Cookie Consent

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation patterns. You can disable analytics cookies through the banner or your account privacy panel without losing access to any game or payment feature.

Account Security

When you log in from a new device, we send a one-time verification to your registered phone or email. This extra step keeps your GoPay-linked wallet and personal details protected even if your password is exposed elsewhere online.

Data Retention Period

Transaction records and account history are kept for the duration required under applicable local regulation. Once that period expires, we either anonymise the records or delete them entirely — you can request early deletion for non-mandatory data via support.

Third-Party Sharing

We share data with payment processors only to execute your DANA, OVO or GoPay transactions, and with game providers only to validate session fairness. No third party receives your details for independent marketing or profiling purposes.

Requesting Changes

You can ask us to correct, export or erase personal data at any time. Submit the request through live chat or email; we verify ownership via your registered phone number, then process the change.

Common Questions About Your Data Rights

We get a lot of the same privacy queries from account holders. Below are straightforward answers so you can understand your rights and next steps without needing to contact support first.

We collect your name, email, phone number and whichever e-wallet identifier you choose to link — DANA, OVO or GoPay. We also record your device type, IP region and session timestamps for security. Nothing beyond what is needed to run your account and process payments.

Yes. Send a data-export request through live chat or email, verify your identity via the OTP sent to your registered phone, and we will compile a readable file of your stored personal data. The export covers account details, transaction logs and any support interactions.

Contact support and specify what you want removed. Non-mandatory data like marketing preferences is deleted immediately. Transaction records required under applicable regulation stay until the retention window closes, then we delete or anonymise them. We confirm deletion once complete.

Only with the payment processors that execute your DANA, OVO or GoPay transfer, and only the minimum data needed for that transaction. We never sell your wallet identifiers, and no third party uses your payment info for their own advertising or outreach.

We use essential session cookies to keep you logged in and optional analytics cookies to track lobby navigation patterns. You can disable analytics cookies from the consent banner or your account privacy settings. Disabling them does not block access to games or withdrawals.

We store sensitive fields with encryption at rest and reference payment wallets through tokens, not raw numbers. If an incident occurs, affected accounts are notified via email with clear next steps — typically a password reset and fresh OTP verification on your next login.

If we update this policy in a way that affects how your data is used, we send a notification to the email linked to your account before the change takes effect. The updated version is always available on this page with a revision note at the top.

Availability of our services depends on local law and eligible regions. Data handling may vary based on what your jurisdiction requires — for instance, retention periods differ across regions. We apply the stricter standard when obligations overlap, so your data is never under-protected.

Absolutely. Go to your account settings, open the privacy panel, and toggle marketing communications off. You keep full access to your wallet, deposit and withdrawal functions, live tables and slots — only promotional emails and push messages stop.

Most requests — export, correction or deletion — are acknowledged within one business day via live chat or email. The actual processing depends on what you asked for: simple corrections happen quickly, while full data exports may take a short period to compile securely.

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