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How We Handle Your Data and Account

We keep this page short and direct so you know exactly what totowayang does with your account data, how we store it, and what you can ask us to change or delete.

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totowayang How We Handle Your Data and Account
POLICY CONTACT PATHS

Reach Us About Any Legal Matter

If you have a question about how we use your data, want to update your account details, or need to dispute a transaction record, reach us through one of the channels below. We handle policy queries separately from general account help so your request goes to the right team.

Live Chat Open the chat widget from any page on totowayang. Select the 'account & data' category so your message routes to the policy team rather than general support. You will receive a reference number for tracking.
Email Channel Send your request to the address shown in your account settings under the legal section. Include your registered display name and wallet type — DANA, OVO or GoPay — so we can locate your records quickly.
In-App Request Form Inside your account dashboard, tap the data request button. This generates a structured form that pre-fills your account ID and lets you specify whether you want a data copy, correction or deletion.
HOW WE PROTECT YOU

Data Handling and Account Security Practices

We built our account infrastructure around the reality that most of you access totowayang from a single mobile device using an e-wallet. That shapes every decision below — from encryption choices to how we verify withdrawal requests to your GoPay or DANA wallet.

Encrypted Storage All personal data and transaction records sit behind encryption at rest. Session tokens expire after inactivity so a lost device does not leave your account exposed. Your OVO or DANA wallet ID is never stored in plain text.
Cookie Scope We use session cookies and a preference cookie. Session cookies expire when you close the browser. The preference cookie remembers your language and last lobby view — slots, live tables or sportsbook — and lasts until you clear it manually.
Withdrawal Verification Before any payout reaches your GoPay or DANA wallet, we verify the request against your registered device fingerprint and require PIN confirmation inside the app. Mismatched devices trigger a hold and a support alert.
Data Retention Period Transaction logs and session records are kept for the minimum period local regulations require. After that window closes, records are anonymised. You can request early deletion of non-essential data through the in-app form at any time.
Who Can Access Your Data Only our operations and compliance team views identifiable data, and only for dispute resolution or regulatory response. Game providers like Pragmatic Play or Evolution receive anonymised session IDs — never your wallet details or personal identifiers.
How to Request Changes Use live chat, email or the in-app form to request a correction, data export or full deletion. Specify which record type you need changed. We confirm receipt and process the request based on applicable regional rules for your account.

Common Questions About Your Rights and Our Policy

Below are the questions we receive most often from account holders about data, cookies, access rights and how to contact us for legal matters. If your question is not here, use the policy contact paths above.

We store your chosen display name, the e-wallet identifier you register with (DANA, OVO or GoPay), your device type and basic session metadata. We do not collect government ID unless a regulatory verification process applies in your region.

Yes. Use the in-app data request form or email us with your registered display name and wallet type. We compile the export and deliver it to the contact method on file. The process depends on volume but we aim to fulfil requests promptly.

Submit a deletion request through live chat or the in-app form. We will confirm your identity via your registered DANA, OVO or GoPay wallet, then remove personal data. Some anonymised transaction logs may remain where local regulation requires retention.

Game studios like PG Soft or Evolution receive only anonymised session IDs needed to run a game round. They never see your wallet number, display name or personal contact details. This separation is built into our integration layer.

We use a session cookie for login state and a preference cookie for language and lobby view. You can block or clear them in your mobile browser settings. Blocking the session cookie will log you out and require re-authentication on each visit.

Availability depends on local law and eligible regions. We restrict registration where access is not permitted. If regulations in your area change, we notify affected account holders through their registered contact method and update this page.

Your wallet ID is encrypted at rest and never displayed in full on any account page. Withdrawal requests require PIN verification on your registered device. If a request comes from an unrecognised device, it is held and you receive an alert.

Open live chat and select the 'account & data' category, or use the email channel listed in your account settings. Provide the transaction reference number shown in your wallet history so our operations team can locate the specific record quickly.

Records are retained for the minimum period applicable regulations require. After that window, data is anonymised and no longer linked to your account. You can request early deletion of non-essential data at any point via the in-app form.

Yes. When we update this page, active account holders receive a notice through their registered contact method — typically a message inside the app or to the email on file. The updated text takes effect from the date stated at the top of the page.

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